CMS will enable your organization
to record complaints that are received over the phone,
web forms, or from employees in different locations. Every
complaint generates a case record that must be assigned
a case owner to ensure accountability. Provides managers
with actionable information
CMS is a complete Web based online
system
Can be accessed from various locations
No need of system installation at all location
Centralize data storage
Advantages
Ensures satisfaction and grievance
compliance
Improve loyalty
Ensures no issues fall through the cracks
Ensures no issues fall through the cracks
Enables staff to efficiently manage tasks and
due dates
Provides managers with actionable information
Improve efficiency of existing staff
Support for customization of the system
Product
Features
Flexible creation of Organization
hierarchy
Collecting complaints / feedback
Displaying online complaint procedures
Multi location and multi department supportFollow
ups
System integration with live documents
Maintaining history of feedback / complaints
Work flow management
Tracking progress of complaint handling
Auto reminders
Various MIS reporting
Access control
Very user friendly interface
Feedback
/ complaints
Online collection of feedback / Complaints
Can be recorded against Particular services /Departments
/ regulations / Person
Detail information of complaint and linking to
particular document / file ref.
